Formulas

$1.$ Return on Investment $($ROI$)$

ROI$=($Net Benefits$$Costs$/$Costs$)\backslash$times $100$

Schedule Performance Index $($SPI$)$

SPI$=$Earned Value $($EV$)/$Planned Value $($PV$)$

$2.$ Customer Satisfaction Index

Customer Satisfaction Index$=$Survey Score $($out of $100)$

$3.$ Employee Satisfaction Index

Employee Satisfaction Index$=$Survey Score $($out of $100)$

$4.$ Requirements Performance Index

Requirements Performance Index$=$Percentage of Requirements Met

Submission Details

Submission Format: Submit your answers in a document PDF via the course

management system.

Calculation Questions

$1.$ Calculate the Return on Investment $($ROI$)$ before and after the implementation.

$$ Before: Assume net benefits of $$1,200,000.$

$$ After: Assume net benefits of $$1,400,000.$

$2.$ Calculate the Schedule Performance Index $($SPI$)$ before and after the

implementation.

$$ Before: Earned Value $($EV$)$ at $14$ months was $$600,000.$

$$ After: Earned Value $($EV$)$ at $12$ months was $$700,000.$

$3.$ Calculate the Customer Satisfaction Index before and after the implementation.

$4.$ Calculate the Employee Satisfaction Index before and after the implementation.

$5.$ Calculate the Requirements Performance Index before and after the

implementation.

Questions to Answer

$1.$ ROI Calculations

o ROI Before: $\_\_\_\_\_\_$

o ROI After: $\_\_\_\_\_\_$

$2.$ SPI Calculations

o SPI Before: $\_\_\_\_\_\_$

o SPI After: $\_\_\_\_\_\_$

$3.$ Customer Satisfaction Index

o Customer Satisfaction Before: $\_\_\_\_\_\_$

o Customer Satisfaction After: $\_\_\_\_\_\_$

$4.$ Employee Satisfaction Index

o Employee Satisfaction Before: $\_\_\_\_\_\_$

o Employee Satisfaction After: $\_\_\_\_\_\_$

$5.$ Requirements Performance Index

o Requirements Performance Before: $\_\_\_\_\_\_$

o Requirements Performance After: $\_\_\_\_\_\_$

Submission Instructions

$$ Ensure all calculations are shown step$-$by$-$step.

$$ Submit the assignment as a single document $($Word or PDF$).$

$$ Check for accuracy and clarit