Four ways to create a competitive advantage Value Chain are:

Question $6$Select one:

a$.$

Changing: quality $/$ responsiveness to customers $/$ efficiency $/$ innovation

b$.$

Lowering customer expectations $/$ adding customer complaint section $/$ cutting staff $/$ cutting prices

c$.$

Improving: quality $/$ responsiveness to customers $/$efficiency $/$ innovation

d$.$

None of the above