FoxFirst recently surveyed their clients to see how their Helpdesk (HD) was performing. The poll results revealed that 86% of respondents identified that the HD was not very good at sharing knowledge. One respondent commented in the poll that the last time she called the HD, she asked a question and the response given to her was "If I told you how to do that, then you would know as much as me... And that CAN'T happen" 

YOU are the Helpdesk Manager. You believe that FoxFirst's Senior Management does not properly support you and your team 
• Explain what you could/would do to change the senior management's Attitude towards the HelpDesk
 • Explain how you could/would change the Behaviour of your HD team Class Activity