Question: Fran ois s division has been working on taking a patented product to market, but the division just learned that the product patent has been

Fran

ois

s division has been working on taking a patented product to market, but the division just learned that the product patent has been purchased by another organization, and the roles of the employees in the division have been repositioned to contribute to another project. Everyone is feeling frustrated and underappreciated. Which of Kouzes and Posner

s leadership characteristics is most important for Fran

ois to exhibit?

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