Question: From a value chain perspective, q , are the actions a firm takes to directly provide a product or service to customers, whereas, q ,

From a value chain perspective, q, are the actions a firm takes to directly provide a product or service to customers, whereas, q, are actions required to sustain the firm that are not directly part of product or service creation.
1) support activities; primary activities
capabilities; resources
3) substitutes; resources
4) primary activities; support activities
5) resources; capabilities
From a value chain perspective, q, are the actions a firm

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