Question: From an employee perspective the implementation of a CRM program often results in a Fears of inadequacy b Increased opportunities for promotion c Managers expressing

From an employee perspective the implementation of a CRM program often results in

a Fears of inadequacy

b Increased opportunities for promotion

c Managers expressing passive-aggressive behaviors

d Opportunities for increased salary and benefit

Discuss the process for identifying, qualifying, and generating leads. Your answer should include a discussion of the goals of an organization and should distinguish between qualifying leads for B2B and B2C businesses. (About 4 paragraphs/350-400 words)

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