From the book: A Guide to Computer User Support for Help Desk and Support Specialists

Assignment # 10 from Chapter 11

Design a Training Module: How to do one task.

Based on the completion of steps 1-7 prepare a 10-15 minute training module for one-to-one delivery. The module should include: hands-on-component, a short quiz, and a brief evaluation form.

There are many ideas at the end of the chapter in Hands-on Activities or the Case Projects or you can pick a topic that you would find useful in a Help Desk environment.

Create a Power Point Presentation

Approximately 10-20 slides

Below: Represents the key elements of this chapter. You assignment is to keep these steps in mind, but to focus your presentation on one feature that you can present in a power point presentation.

PLANNING

Analyze job skills required

Analyze the trainees

Assess the need of the trainees

Set training objectives

PREPARATION

Select and organize training content

Select training methods, techniques, and aids

Decide how to evaluate training

PRESENTATION

Present training module

Evaluate the training

PROGRESS

Review and revise