From the process map select a minimum of $2$but a maximum of $4$of the processes. Define and document the competencies that are required to enhance customer satisfaction within these processes. It may be appropriate to aggregate generic cross$-$role competencies. What environmental factors need to be considered for the processes selected? consider and define the factors that might affect the conformity to service$/$product requirements. What might be the consequences if these were not adequately controlled?

Where appropriate ensure you consider the additional factors that might also need to be taken into account for lone$/$home based staff?

Identify and describe the monitoring or measuring activities that are implemented by your organization to verify products or services?

If measuring instruments are used by an organization how might it ensure that they remain calibrated?

If the monitoring $/$ measurement is visual, how can an organization ensure it is valid and reliable?