from Turkish Airlines: Widen Your World case study

Human Resources Management (HRM) a. What are the corporations current HRM objectives, strategies, policies, and

programs?

i. Are they clearly stated or merely implied from performance and/or budgets? ii. Are they consistent with the corporations mission, objectives, strategies, and

policies and with internal and external environments?

b. How well is the corporations HRM performing in terms of improving the fit be- tween the individual employee and the job? Consider turnover, grievances, strikes,

layoffs, employee training, and quality of work life. i. What trends emerge from this analysis? ii. What impact have these trends had on past performance and how might these

trends affect future performance?

iii. Does this analysis support the corporations past and pending strategic

decisions?

iv. Does HRM provide the company with a competitive advantage? c. How does this corporations HRM performance compare with that of similar

corporations?

d. Are HRM managers using appropriate concepts and techniques to evaluate and improve corporate performance? Consider the job analysis program, performance appraisal system, up-to-date job descriptions, training and development programs, attitude surveys, job design programs, quality of relationships with unions, and use of autonomous work teams.

e. How well is the company managing the diversity of its workforce? What is the companys record on human rights? Does the company monitor the human rights record of key suppliers and distributors?

f. Does HRM adjust to the conditions in each country in which the company operates? Does the company have a code of conduct for HRM for itself and key suppliers in developing nations? Are employees receiving international assignments to prepare them for managerial positions?

g. What is the role of outsourcing in HRM planning? h. What is the role of the HRM manager in the strategic management process?