Question: Gamification involves applying game - based thinking to a brand, business or organisation to engage and develop loyalty. Research shows that gameplay itself stimulates the
Gamification involves applying gamebased thinking to a brand, business or organisation to
engage and develop loyalty. Research shows that gameplay itself stimulates the human brain
releasing dopamine and the nowproven mechanics from gaming can be brought into
marketing, and especially mobile marketing. Some key features of gamification applied to
digital marketing are:
creative concept to engage
game mechanics to encourage play badges points, leader boards
levels, interactions
game dynamics can be altered to reward and even penalise
game currencies to provide the motivation this can be financial
status, need for doing good, pleasure and influence
With the aforementioned in mind, apply the relevant gamification elements described above
by Chaffey and Chadwick to Nestl and explain how Nestl has used gamification to engage
and develop loyalty to their brand resulting in more brand loyalty by using relevant examples
from the case study.
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