Question: Gap Analysis Purpose of gap analysis When you would use it ? What type of information you would gather ? ( key = performance vs

Gap Analysis

Purpose of gap analysis

When you would use it ?

What type of information you would gather ? ( key = performance vs expectations/importance )

How to interpret the output ? (Eg: how do you determine which areas to focus on improving)

- gaps between service deliver and

importance

- identify attributes where doing well/.

poorly against competition

Decisions you can make ( eg: give example of tactical changes to marketing service mix and also example of more strategic decisions )

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!

Q:

BHA 3002, Health Care Management Course Syllabus Course Description Health Care Management contains an introduction to the field of modern healthcare management through a systematic analysis of the...

Q:

It is project of services of market . project name -the service innovation of consultancy company - Herschel there is a last three slides based on gap 1 and 3,4 with that help you can solve this what...

Q:

Overview As part of the triple bottom line (TBL) focus, your organizations CEO has asked each departmental manager to conduct a SWOT analysis of how transitioning to TBL will affect their...

Q:

PRACTICE QUESTIONS MCQ Business Intelligence (BI) is a broad category of application programs that includes: A. Decision support B. Data mining C. OLAP D. All of the above Point out the correct...

Q:

Q1-Explain how the EBIT Chart works (inputs determining the outputs-the two lines on the chart Case Leahy Bread Company (LBC) in Cohen Finance Workbook, page 111( a 'caselette') SEE THE IS/BS MODEL &...

Q:

Prepare the financial analysis to support your decision between bankruptcy,voluntary reorganization,and Chapter11reorganization.It must be complete and prepared in a professional level,with the...

Q:

Question:DEPARTMENT OF SUPPLY CHAIN & INFORMATION SYSTEMS MANAGEMENT INFORMATION SYSTEMS & EBUSINESS Question 1. Perform a critique on the following journal article: Schlagwein, Daniel and Hu, Monica...

Q:

The orga rate that The . CASE 4-1 WALMART DEMAND WITH PASSIUNI Walmart is the 800-pound gorilla in the retail market, posting the highest sales while being supported by their 2.3 million employees....

Q:

Academy ol Management Executive. 2005, Vol. 19, No. 4 Reprinted Irom 1999, Vol, 13. No. 1 Achieving and maintaining strategic competitiveness in the * century: The role of strategic leadership R....

Q:

BSBOPS601 Advanced Diploma Of Hospitality (project 1,2,3) Project 1 Scenario You are a senior manager for your organisation, an organisation called The Righteous Bean. Part of your responsibilities...

Q:

Calculate: (i) The effective resistance (ii) calculate the potential difference across each resistor (4 marks) (4 marks)

Q:

What are pros and cons of database marketing and what can consumers do to protect themselves and their privacy from unwanted or intrusive advertising and promotion campaigns?

Q:

Which of the following is an unfavorable adjustment on Schedule M - 1 ? Tax - exempt interest income. Excess of tax depreclation over book depreciation. Proceeds of life insurance paid on the death...

Q:

When older adults have difficulty with transportation and communication, or may be reluctant to request needed assistance to which they are entitled, they may be in need of: Group of answer choices...