Gathering the data on lot record errors used to require days of intense effort on behalf of the entire quality assurance team at PlastiPharm. With their ERP system, this data can be gathered with a few clicks, and a report can be generated showing where the most common lot record errors are made. What benefit does the company gain from having this data at its fingertips? Identifying errors in the lot records allows the company to pass the information on to its customers and thus increase customer loyalty. Knowing where errors are made allows the company to better understand what needs to be corrected to eliminate mistakes. Finding errors allows the company to change the cost of implementation and the underestimation of time spent. Tracking down errors allows the company to reevaluate the products most at risk for failure and eliminate them from their portfolio