Question: Gerard is a scrum master handling a scrum team working on the customer production system development. The members of the team are distributed across the
Gerard is a scrum master handling a scrum team working on the customer production system development. The members of the team are distributed across the globe. During the iteration, the team found a critical defect so they decided to discuss the troubleshooting steps on the video conference. But suddenly the team members started blaming each other for the defect and the discussion turned into an argument. How would Gerrard handle this situation as a scrum master?
Request the team members to gather on site to resolve this type of critical defects
Ask the team to discuss and resolve the issue collaboratively in a professional manner
Tell the team to take a break and start the discussion after some time
Wait for the retrospective meeting and review the result of team discussion with the team
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