Gertrude & Sons is a local hardware store in a fully developed metropolitan area. For generations, the owners have provided quality products for consumers in the vicinity while maintaining good relationships with suppliers. There are a number of big−$-$box stores within three miles of Gertrude & Sons, but because of its exceptional customer service and fair prices, the hardware store has been able to maintain a reasonable return for its owners. Based on this information, connect each piece of information with one of Porter$$s Five Forces. If information is missing on any of the forces, identify a plausible descriptor of that force in relation to this hardware store.

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Porters Five Forces is a framework for analyzing competitive forces within an industry Connecting each piece of information about Gertrude Sons hardwa... View the full answer