Question: Give me answer delivery and an open mind. A. Communication Process B. Procedure C. Call Flow D. Orientation 7. Considered as an advantage of Electronic

Give me answer

delivery and an open mind. A. Communication Process B. Procedure C. Call Flow D. Orientation 7. Considered as an advantage of Electronic Communication. B. Transmission Medium A. Time consuming C. Disregard the aspect of distance D. Task's done early 8. Messages can be edited before sending is an advantage of what type of communication. A. Oral B. Written C. Verbal D. Paralanguage 9. What is KISS stands for? Keep It A. Smart & Short B. Short & Simple C. Smart & Style D. Short & Strong 10. It is a common form of communication that refers to printed messages such as memos, proposals, training manuals, company policies and letters. A. Oral B. Written C. Verbal D. Paralanguage 11. It is a type of communication that occurs in telephone calls. A. Oral B. Written C. Verbal D. Paralanguage 12. Are the skills that you have to possess to be part of the call center service industry. A. Call Handling Skills B. Communication Skills C . Soft Skills D. Speaking Skills 13. It is a process involves different elements which affect message transmission and message quality. A. Transmission Medium B. Communication C. Message D. Sender 14. It is the most essential part of the communication process. A. Transmission Medium B. Communication C. Message D. Sender 15. It is the immediate form in which the message is being communicated. A. Transmission Medium B. Communication C. Message D. Sender 16. The one initiates the communication which he/ she decides what message to send and in what medium the message will be sent. A. Transmission Medium B. Communication C. Message D. Sender 17. It is the most common barrier to communication. A. Noise B. Jargon C. Ethnocentrism D. Prejudgment 18. It is the act of judging the cultures of others o basis of what is acceptable in the culture of one communicator. A. Noise B. Jargon C. Ethnocentrism D. Prejudgment 19. The act of judging what someone has to say even before they speak. A. Noise B. Jargon C. Ethnocentrism D. Prejudgment 20. Refers to a language that is specific to a profession. A. Noise B. Jargon C. Ethnocentrism D. Prejudgment 21. Refers to unclear messages due to vague and ambiguous sentences. A. Proper Pronunciation B. Quality of the Message C. Time D. Phonemes 22. Affects written communication more than oral communication. A. Proper Pronunciation B. Quality of the Message C. Time D. Phonemes 3. Are the smallest unit of speech? A. Proper Pronunciation B. Quality of the Message C. Time Phonemes

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