The following is not a classification of maintenance Select one: O a. Corrective maintenance O b....

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The following is not a classification of maintenance Select one: O a. Corrective maintenance O b. Scheduled maintenance O c. Preventive maintenance O d. Timely maintenance The goes on increasing with the increase in degree maintenance efforts. Select one: Oa. Cost of down time O b. Cost of spares and maintenance Oc. Labour and Overhead Cost Od. All of the above The ability of a manager to interface and work effectively with individuals and groups is descriptive of what type of m Select one: a. administrative O b. interpersonal O c. organizational O d. technical Regarding appointment process: Select one: O a. Customers are not able to make appointments in advance O b. Customers may wait for a maximum of five days for an appointment O c. Appointments should be scheduled five minutes apart O d. Appointments should be scheduled regardless of customers personal conditions Oe. None of all Reporting all service center needs of personnel, equipment and tools is one of the main tasks of Select one: O a. Technician O b. Senior service supervisor O c. Warranty officer Od. After-sales manager Oe. None of all Establishing, running and monitoring staff training system is one of the main tasks of Select one: O a. Job controller b. Technician Oc. None of all Od. Service advisor Oe. After-sales manager All of the following are tasks of service advisor EXCEPT. Select one: a. Being ensure that the customer's file is kept updated O b. Providing clear cost estimate to the customer O c. Informing the customer about any changes in cost or completion time O d. Preparing daily, weekly and monthly performance reports Oe. All are true Regarding job controller, all of the following are true EXCEPT: Select one: a. He works in cooperation with team leader and service advisor b. He is responsible for monitoring workshop environmental and safety issues O c. He is responsible for distributing repair orders to the most appropriately skilled technician Od. All are true O e. He reports to the senior service supervisor Regarding the team leader, all of the following are true EXCEPT: Select one: O a. Ensures that all technicians appropriately dressed and ready for work on time O b. Provides periodic performance reports to the dealer O c. Follow warranty policies and procedures in carrying out warranted jobs O d. Ensures that all technicians are adequately trained e. All are true Carrying out services with zero comebacks and completion of all repair orders within the time allocated are the goals Select one: O a. After-sales manager O b. Service advisor O c. None of all O d. Job controller Oe. Team leader The following is not a classification of maintenance Select one: O a. Corrective maintenance O b. Scheduled maintenance O c. Preventive maintenance O d. Timely maintenance The goes on increasing with the increase in degree maintenance efforts. Select one: Oa. Cost of down time O b. Cost of spares and maintenance Oc. Labour and Overhead Cost Od. All of the above The ability of a manager to interface and work effectively with individuals and groups is descriptive of what type of m Select one: a. administrative O b. interpersonal O c. organizational O d. technical Regarding appointment process: Select one: O a. Customers are not able to make appointments in advance O b. Customers may wait for a maximum of five days for an appointment O c. Appointments should be scheduled five minutes apart O d. Appointments should be scheduled regardless of customers personal conditions Oe. None of all Reporting all service center needs of personnel, equipment and tools is one of the main tasks of Select one: O a. Technician O b. Senior service supervisor O c. Warranty officer Od. After-sales manager Oe. None of all Establishing, running and monitoring staff training system is one of the main tasks of Select one: O a. Job controller b. Technician Oc. None of all Od. Service advisor Oe. After-sales manager All of the following are tasks of service advisor EXCEPT. Select one: a. Being ensure that the customer's file is kept updated O b. Providing clear cost estimate to the customer O c. Informing the customer about any changes in cost or completion time O d. Preparing daily, weekly and monthly performance reports Oe. All are true Regarding job controller, all of the following are true EXCEPT: Select one: a. He works in cooperation with team leader and service advisor b. He is responsible for monitoring workshop environmental and safety issues O c. He is responsible for distributing repair orders to the most appropriately skilled technician Od. All are true O e. He reports to the senior service supervisor Regarding the team leader, all of the following are true EXCEPT: Select one: O a. Ensures that all technicians appropriately dressed and ready for work on time O b. Provides periodic performance reports to the dealer O c. Follow warranty policies and procedures in carrying out warranted jobs O d. Ensures that all technicians are adequately trained e. All are true Carrying out services with zero comebacks and completion of all repair orders within the time allocated are the goals Select one: O a. After-sales manager O b. Service advisor O c. None of all O d. Job controller Oe. Team leader

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