Question: Give with brief example the below scenario Eileen was an area manager for a chain of branded pizza restaurants. She went to visit Phil, a

Give with brief example the below scenario Eileen was an area manager for a chain of branded pizza restaurants. She went to visit Phil, a brightyoung unit manager. I have got some really good ideas for doing some local promotions, Phil toldher connected with some special pizza toppings. Look, I have worked out all the details. Give methe go-ahead and I can try it out next week. The staff are really enthusiastic. We thought we mightadapt the uniforms in line with the theme as well. Hold on, said Eileen, This is a branded restaurant. You know that all decisions about menuitems and promotional activities are made by Head Office. It may be a great idea and I am happy totake it back to the marketing department but I cannot give you approval to go ahead. I do not havethe authority. And you certainly cannot change the uniforms. The whole point of the brand is that allthe units are the same. The customer knows exactly what to expect. It is so frustrating, said Phil. I am close to my customers. I know what they want much morethan anyone at Head Office. What do you want me to do?I am supposed to be a manager but all I am allowed to do is to check that things are doneaccording to Head Office procedures. Even if I get promoted to your level I still will not be able tochange things because it is very plain that you do not have any authority either. 1) What advice would you give to Phil in his approach?2) What advice would you give Eileen on handling a bright manager like Phil?3) If you were Eileen, how would you keep Phil enthusiastic and engaging in his work althoughnot all his bright ideas can be implemented?

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!