Given below are nine activities that create value for a hotel business. Place the appropriate letter in the value chain diagram.

The hotel promotes rooms and events through various social media sites and TV commercials.

The hotel has a series of contracts with vendors $-$ from equipment, technology, bed linen, to tableware, wines and spirits.

The hotel management team develops strategic plan and allocates budget and resources accordingly.

All the hotel rooms are well furnished with comfortable beds and a range of modern amenities such as nano$-$cell television. mood lighting.

Fresh catering supplies are brought in every day.

The hotel handles guest complaints the utmost care, compassion, and respect.

The hotel uses CRM software to keep in touch with the guests $24/7$ and provide immediate solutions to their problems and also send automated emails to the guests post$-$booking, pre$-$arrival, in$-$house, and post$-$stay.

The hotel provides airport drop$-$off service for free.

The hotel trains all staff with communication and guest relation skills.