Global Goods," an international e$-$commerce platform, has been criticized for misleading product listings from certain vendors and inadequate payment security measures. Some vendors misrepresented product details, and the platform recently experienced a minor breach exposing partial payment details. These issues have raised legal concerns about deceptive practices, ethical questions on misleading customers, and security issues in safeguarding financial data. It was also found to be manipulating customer reviews by removing negative feedback and promoting positive reviews, creating a misleading impression of product quality. Additionally, some third$-$party sellers on the platform were using false advertising to promote products, leading to regulatory inquiries.

Assignment Questions

Legal issues:

$1.$

Discuss the legal and ethical implications of manipulating customer reviews and allowing false advertising.

$2.$

What are GlobalGoods' legal responsibilities regarding honest advertising and consumer protection?

$3.$

Describe the legal implications of data collection without clear consent

Ethical Issues:

$1.$

Explain how customer reviews influence consumer trust and the importance of transparency in e$-$commerce.

$2.$

Examine the ethical implications of misleading advertising and discuss how trust impacts customer loyalty in e$-$commerce.

$3.$

Analyze the ethical considerations of targeted advertising and user consent, focusing on transparency and user autonomy

Security Issues:

$1.$

Analyze the security vulnerabilities addressed in the above case

$2.$

Outline essential payment security measures, such as tokenization that GlobalGoods should implement to protect customer payment information.

$3.$

Recommend data security improvements for GlobalGoods, including secure storage practices and access control, to better safeguard user information.