Question: Global Operations Management DBA Program Task One: 1- Analyze the Key Performance Measures of operation process? 2- How to apply Balanced score card as Organizational

Global Operations Management DBA Program

Task One: 1- Analyze the Key Performance Measures of operation process? 2- How to apply Balanced score card as Organizational Performance Model in your organization? 3- How to classify your Stakeholders (use your organization as example)

Task two: 1- Illustrate the impact of quality dimensions of products on customer satisfaction and business process improvement? 2- What are the types of quality cost with examples? 3- Achievement of operational excellence by reducing waste, how?

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