Go online and search for a company known for service (for example: Disney, Ritz Carlton, Nordstrom, Trader Joe's, Edward Jones, Chick-fil-A, etc).

What is meant by "culture of service"? What does the company do to promote a culture of service? What are two strategies they use to demonstrate excellent customer service to their customers/guests/co-workers?

Look for their mission statement. Is there a connection between the company's mission statement and your perception of how they provide customer service?

Answer rating: 100% (QA)

Taking Disney as an example Culture of Service A culture of service refers to an organizational atmo... View the full answer