Goals	Capability requirements	Specify the learning and development opportunities to improve performance (identify the type using the legend provided)
Increase brand awareness.	Knowledge of how to use social media platforms to increase brand awareness, ability to write creatively, ability to design graphics.	?
Increase sales.	Sales skills, negotiation skills, knowledge of the company's products and services.	?
Customer satisfaction	Ability to provide excellent customer service, and competency in resolving conflicts.	?
Improve efficiency, such as by reducing errors, rework, and cycle time.	Process improvement tools and techniques, as well as problem-solving abilities.	?
Reduce waste generation.	Organizational skills and knowledge of waste reduction techniques.	?
Enhance safety by reducing accidents, near-misses, and hazards.	Safe work practices, attention to detail, knowledge of safety procedures (WHS).	?
Improve quality defects, reworks, and customer complaints.	Attention to detail, quality control procedures, knowledge of quality improvement tools and techniques.	?
Increase brand awareness.	Knowledge of how to use social media platforms to increase brand awareness, ability to write creatively, ability to design graphics.	?
Increase sales.	Sales skills, negotiation skills, knowledge of the company's products and services.	?

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