Graded Assignment $2$: Performance Metrics

You have been asked to advise several firms on their supply chain management organizations. Specifically, you have been asked to help each company develop a set of supply chain performance metrics for use across their individual organizations. Each of the firms $($A$,$ B$,$ and C$)$ have put together a list of the top four metrics used by their Vice Presidents of Supply Chain.

Part $1$

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Company A$\text{'}$s top four supply chain performance metrics are listed below. Classify each of the following metrics as to whether they are Asset Utilization, Efficiency$/$Productivity or Customer Response$/$Effectiveness metrics

$1.$ Average Pallets Loaded per Hour at DCs

Select an option

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$2.$ Average Cost per Ton$-$Kilometer Hauled

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$3.$ Average Time to Process Order

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$4.$ Total Logistics Cost per Pallet

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Part $2$

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Which of the following statements are true for company A and its existing set of supply chain metrics?

Select all correct answers. Note that upon submission, if some points have been awarded, all options selected will be marked as green $($even the wrong ones$).$ If no points have been awarded, all options selected will be marked as red $($even the right ones$).$ A message indicating "correct", "partially correct" or "incorrect" will appear below the question. We know this can be confusing and are working with edX software engineers on this issue.

These metrics are a measure of transformational efficiency

This is a balanced performance metric scorecard

These metrics are best suited for firms with high margins and short lifecycle products

These metrics are best suited for firms with low margins and mature products

None of the above

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Part $3$

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Company B uses a different set of metrics. Their top four supply chain performance metrics are listed below. Classify each of the following metrics as to whether they are Asset Utilization, Efficiency$/$Productivity or Customer Response$/$Effectiveness metrics

$1.$ Average item Fill Rate

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$2.$ Percent of Orders that were Perfect

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$3.$ Percent of On$-$Time Orders

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$4.$ Number of Orders Processed without Errors

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Part $4$

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Which of the following statements are true for this company and its existing set of supply chain metrics?

Select all correct answers. Note that upon submission, if some points have been awarded, all options selected will be marked as green $($even the wrong ones$).$ If no points have been awarded, all options selected will be marked as red $($even the right ones$).$ A message indicating "correct", "partially correct" or "incorrect" will appear below the question. We know this can be confusing and are working with edX software engineers on this issue.

These metrics will most likely lead to better customer service

These metrics are best suited for firms with low margins and mature products

These metrics are a measure of the quality of the process output

This is a balanced performance metric scorecard

None of the above

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Part $5$

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Company C$\text{'}$s top four supply chain performance metrics are listed below. Classify each of the following metrics as to whether they are Asset Utilization, Efficiency$/$Productivity or Customer Response$/$Effectiveness metrics

$1.$ Percent of DC Used per Month

Select an option

unanswered

$2.$ Ratio of Labor Used to Labor Budgeted per Month

Select an option

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$3.$ Inventory Turns

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$4.$ Hours of Downtime for Packaging Equipment

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Part $6$

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Which of the following statements are true for this company and its existing set of supply chain metrics?

Select all correct answers. Note that upon submission, if some points have been awarded, all options selected will be marked as