Grading Criteria for Problem-solving Reports Grammar . . Make your sentences clear and easy to understand (very important). Ensure your sentences have a maximum of 20 words. Ensure your paragraphs have a maximum of 150 words. Use simple, familiar, and concrete language. Remove wordiness. Use transition words to connect your sentences. Put the subject and predicate at the beginning of your sentences. Ensure your sentences and bullet points are parallel. Use correct grammar and punctuation. . . Layout . Use the direct/indirect approach correctly. Use 12-point font. Use left alignment Include an informative title. Include headings and subheadings; make them stand out. Include a space between each section. . Problem Solving Test: Customer Service The Problem: You are the Vice President of Watchflix, which provides movie-streaming services (like Netflix). In the last quarter, your company lost about 10% (500) of your customers. You found that customers cancelled their subscriptions because they were unhappy with your customer service team. Your Task: The President is eager to fix this problem so she asks you to write a report that analyzes 2 solutions. Using the guidelines taught in our class, please write a 1-1.5 page report with the following sections. You don't need to include a Conclusion paragraph at the end. . Introduction Research Recommendations