Question: Grayson is a new manager working with a staff that has been in place for nearly 20 years. The staff has resisted many of the
Grayson is a new manager working with a staff that has been in place for nearly 20 years. The staff has resisted many of the new policies that Grayson has tried to put in place. Grayson is growing increasingly frustrated and decides to call a meeting with his staff. He explains to the staff that the new policies are more effective than the old ones because they save time and energy and allow the staff to spend more time serving customers. How is Grayson overcoming resistance with his staff? Group of answer choices By creating a win-win situation By creating urgency By developing a positive trust climate for change By clearly stating why the change is needed and how it will affect employees
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