Question: Gregory has to deliver a negative performance evaluation to Tara, a customer service representative. During the meeting, Gregory first thanks Tara for her kindness to

Gregory has to deliver a negative performance evaluation to Tara, a customer service representative. During the meeting, Gregory first thanks Tara for her kindness to fellow employees, then he delivers the bad news. Finally, he ends the review with an expression of goodwill. In this situation, Gregory is applying the ________ approach for delivering the bad-news message. Group of answer choices sugarcoat buffer sandwich teaser direct

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