Gregory has to deliver a negative performance evaluation to Tara, a customer service representative. During the meeting, Gregory first thanks Tara for her kindness to fellow employees, then he delivers the bad news. Finally, he ends the review with an expression of goodwill. In this situation, Gregory is applying the ________ approach for delivering the bad-news message. Group of answer choices sugarcoat buffer sandwich teaser directWhich example of a bad-news message is high severity and low controllability? Group of answer choices deciding to no longer use a supplier because it charges too much rejecting a customer claim and not providing a refund telling an employee that her performance needs improvement or she will be fired laying off an HR employee because sales are down rejecting a colleague's idea because it would take too long to implement