Guideline:

- Make if/then conditional statements from the 8 options mentioned above, the statements should be relevant to the topic (Clickshop) as instructed.

- Take guidance from the example mentioned above: 'if they'd set up the site properly, they wouldn't have had so many complaints'. or 'If they'd set up the site properly, they wouldn't have an eventual negative impact on sales.'

Discuss what went wrong in the following situation. Use the notes from the job list extract below. For example, if they'd set up the site properly, they wouldn't have had so many complaints. ClickShop.com is in the Internet shopping business. In order to save money when it redesigned its website six months ago, it decided not to employ a specialist design company. Instead, the work was done by some of its own employees who had limited experience. Technical problems have now led to customer complaints, which have impacted on sales. - set site up properly - plan care fully - use an expert - not try to cut corners - allocate a bigger budget - recognise problems earlier - listen to customer feedback - do more research