#Guidelines for the assignment: Avoid plagiarism, the work should be in your own words. No pictures containing text will be accepted and will be considered plagiarism). Your assignment must be supported by evidence and resources. Otherwise, your answer will not be valid. Use the footer function to insert page number. Ensure that you follow the APA style in your assignment.

Requirements: - look to the assignment to understand more detail

##

this book

Cummings, T., & Worley, C. (2015). Organization development and change. (10th ed.). Stamford, CT: Cengage Learning. ISBN#: 13 9781133190455 (print), ISBN#: 13 9781285800967 (e-text).

Assignment Instructions:

• Be sure to cite at least two scholarly, peer-reviewed references in support of two of your answers and also incorporate the key concepts from the course.

Assignment Question(s):

Please read the case study TQM at the Ritz-Carlton in Chapter 13, p.391 available in your textbook Organization Development & Change (10^th ed.) by Cummings, T and Worley, C and answer the following questions:

• Q.1 Based on your understanding of the case, discuss and evaluate employee involvement as practiced by the Ritz-Carlton in terms of the following key elements:

-Power (0.5 mark)

-Information (0.5 mark)

-Knowledge and skills (0.5 mark)

-Rewards (0.5 mark)

• Q.2 Discuss which features are evident in the practices of the Ritz-Carlton that would enable the Hotel Company to meet the criteria of high involvement organizations. (1.5 marks)

## Please write references this is of extreme importance