Question: Handy Andy, Inc Read Case 7 - 1 , page 1 2 7 - 1 2 9 In a 3 - 5 page paper, answer

Handy Andy, Inc
Read Case 7-1, page 127-129
In a 3-5 page paper, answer the following:
Is this a customer service problem? Why or why not?
It appears that the factory distributors are exploiting the smaller dealers. Yet from what we can tell, Handy Andy in St. Louis has heard no complaints from the smaller dealers. Why would they not complain?
What should Handy Andys marketing Vice President do? Why?

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