HAP 410

Instructions: Part 1

1.Read Chapter 4, Conquering Workflow Problems (Capko). 2. Answer the following question: In your analysis, what do you feel the three main problems are facing the practice from a work flow standpoint and how were they addressed?

3. 1. At their upcoming meeting, the physician partners have requested that you present an outline for a "quality management program for the practice. List and briefly describe five quality indicators you will be measuring. Remember, all healthcare organzitions say they provide "quality care" but how is this defined? Consider clinical outcomes (quality in fact) and patient satisfaction (quality in perception)