Question: _______________ has been defined in several different ways. When viewed from a consumer's perspective, it means meeting or exceeding customer expectations. Group of answer choices

_______________ has been defined in several different ways. When viewed from a consumer's perspective, it means meeting or exceeding customer expectations. Group of answer choices A. Happiness B. Quality C. Excellence D. Perfection

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1. To gain insight into how a communication situation can be framed to maximize impact.

2. We can change the use and meaning of the concepts and thereby the meaning of the social reality to which they refer.