Have you ever experienced incivility in e-mail or text message or in a discussion ?

Was the incivility passive or active?

How did you handle the situation?

Have you deliberately or accidently sent an incivil e-mail yourself in a business environment?

Would you agree with the female/male differences posted in Figure 7.5 ?

Would you agree that the use of names and greetings correlates to high or low morale ?

S Active and Passive Incivility through Emails of Supervisors (Percentage of Employees Who Stated Their Current Supervisor Had Engaged in Email Incivility) Active Email Incivility Said something hurtful to you through emails. 22% 160% Made demeaning or derogatory remarks about you. | 23% 59% Used emails to say negative things about you that he/she wouldn't say to you face-to-face. 26% 58% Put you down or was condescending to you in some way through emails. 28% 62% 0 10 20 30 40 50 60 70 80 90 100 Passive Email Incivility Not replying to your emails at all. 40% Did not acknowledge receipt of your emails. 80% 184% 40% Used emails for discussions that would require face-to-face dialogue. 185% 42% Used emails for time-sensitive messages. 186% 44% 0 10 20 30 40 50 80 90 100 60 70 Male supervisors Female supervisors