1. Having a "Compelling Story" to explain "Why" is important.

   True

   False

2. At the heart of Appreciative Inquiry is the appreciative interview.

   True

   False

3. According to William Bridges, the first phase of transition is an ending and the time when you need to help people deal with their losses.

   True

   False

4. To successfully select a change methodology, Orr suggests that implementing a change can be broken down into a few basic pillars:

   		(A) Know the situation, Konw the processes and Know the technology
   		(B) Know the capacity, Know the process, Know the commitment, and Know the culture
   		(C) Know the organizational gatekeeper, Know the processes, and Know yourself
   		(D) Know the situation, Know the processes, and Know the team you'll be working with

5. According to William Bridges, managing the Neutral Zone is the only way to ensure an organization comes through the change intact and that necessary changes work the way they are suppose to.

   True

   False