Question: Having both written and spoken communication in clear, concise language articulated from the customer's-not the bank's-point of view, helps the bank meet which customer expectation?

Having both written and spoken communication in clear, concise language articulated from the customer's-not the bank's-point of view, helps the bank meet which customer expectation?

customer perspective

professional appearance

courteous treatment

responsive service

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Who do they notice those qualities in?