HCD 243-72 Foodservice Systems Management in Dietetics

CASE STUDY ASSIGNMENT #1

After reading the case, answer the questions that follow.

Quality Assurance Food Temperatures

General Living is a 300 resident Subacute Rehabilitation facility. It is noted for its busy Orthopedic programs. The resident floors have close contact with the Rehab gyms and the labs for their multiple requests. GLRehab has a centralized food production area on the first floor. Heated or chilled food is delivered in bulk to each resident pantry on 5 floors. They are delivered in non-heated, closed food trucks. It is the responsibility of the Food Service Department to bring the food to the pantries and to assemble meal trays for each resident living on that floor and the Nursing Departments responsibility to bring the trays and assist residents with mealtime assistance.

Nancy J for Food Service has just conducted a resident survey and many of the residents on C hall stated that they were unable to finish their lunch before their treatment appointments. Nancy looks at the problem and evaluates how she can track her service and make improvements. She seeks out your advice.

1. Why is QAPI important in a Food Service operation?

a. Please include at least 3 separate reasons. (10 pts).

b. Describe the difference between Quality Control and Quality Assurance (5 pts).

2. Based on what you know about this operation and completing an Ishekawa model:

a. What are the possible factors that could be responsible for food not being available at the right time to reach the resident? Include at least 4 categories. (10 pts)

b. List 2 possible specific issues for each category. (10 pts)

c. Include a copy of the tool (diagram) you used to determine the factors. (10 pts)

3. How might you investigate the issue to determine which of these possible causes is actually causing your delivery problem? (10 pts)

4. Write a QA/QAPI program for Meal Delivery based on your choice of issue.

a. Identify the aspect of care. (5 pts)

b. Identify the indicators (select 2). (10 pts)

c. Establish the threshold for each indicator. (10 pts)

d. Provide a copy of the QAPI program you developed to measure the indicators. (10 pts)

5. How can you assure the administration that your solutions are effective and ongoing?

Provide a sample. (10 pts)