he first 3 steps in a Project Change Management process shoulCustomer Approval can be defined as: Agreement from the customer that the deliverables produced by the project meet the criteria defined by the customer The customer's acceptance of the project's formal change management process The customer's written approval of the risk, issues and change logs None of the items refer to customer approval Agreement from the customer that the project plan, design specifications and design changes are acceptabled be to Obtain sign-off on the change from the sponsor, update the project documents, communicate the change Identify the change, document the change, update the project documents Identify the change, document it, obtain sign-off on the change from the sponsor Identify the change, document the change, analyze the impacts Document the change, communicate the change, analyze the impact of the change