Question: Heather needs to fix a computer at her worksite. At which step in the troubleshooting process is she most likely to attempt to reproduce the

Heather needs to fix a computer at her worksite. At which step in the troubleshooting process is she most likely to attempt to reproduce the problem.
a.
Interview the user and back up data.
b.
Examining the System and Making Your Best Guess
c.
Test the theory to determine a cause.
d.
Verify the fix and taking preventive action.

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