Hello I need help with this assignment (Bristol Tourism Office ) Section 3 After reading Chapter 6 Illustrate Drawing the Diagram in Jim Kalbach's book Mapping Experiences complete the following exercise as it related to the scenario above (2 pages max) Create a draft diagram for the BTO scenario How will you tell the story of interaction Use the following phases Plan Trip Travel to Bristol Arrive in Bristol Stay in Bristol Depart Return Home Visit Again Include the following aspects Customer Actions Thoughts Feelings Pain points Touchpoints BTO Support Goals

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Question: Hello I need help with this assignment (Bristol Tourism Office ) Section 3: After reading Chapter 6 Illustrate: Drawing the Diagram in Jim Kalbach's book

Hello

I need help with this assignment (Bristol Tourism Office )

Section 3:

After reading Chapter 6 "Illustrate: Drawing the Diagram" in Jim Kalbach's book Mapping Experiences complete the following exercise as it related to the scenario above (2 pages max):

Create a draft diagram for the BTO scenario. How will you tell the story of interaction? Use the following phases
- Plan Trip
- Travel to Bristol
- Arrive in Bristol
- Stay in Bristol
- Depart
- Return Home
- Visit Again
Include the following aspects:
- Customer
- Actions
- Thoughts
- Feelings
  - Pain points
  - Touchpoints
- BTO
  - Support
  - Goals

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