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7. When you're posting comments on social media, A) don't worry about the details of spelling and punctuation. B) exercise your free-speech rights by ranting and raving at length C) promote your products and services aggressively. D) provide short "chunks" of information that can help others who visit the site. E) write from an objective, third-person point of view. 8. In order to use instant messaging (IM) productively in the workplace. A) maintain your IM presence 24-7. B) don't worry about IM etiquette during short exchanges. C) treat IM as a professional communication medium. D) use IM to send confidential, complex, and personal messages. E) use IM to replace the use of email whenever possible. 9. In an organization, the use of would be most effective when updating employees at remote locations during a time of emergency. A) IM B) text messages C) content management D) email E) phone calls