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2) When it comes to writing messages in today's business environment, A) printed messages are obsolete. B) printed messages are still preferred for formal correspondence or a court of law. C) email has completely replaced printed messages for all internal communication. D) hard-copy messages are used primarily for delivering negative news. 5) When you're posting comments on social media, A) don't worry about the details of spelling and punctuation. B) exercise your free-speech rights by ranting and raving at length. C) promote your products and services aggressively. D) provide short "chunks" of information that can help others who visit the site. 6) The term represents the use of game thinking in mobile apps and web services to engage audiences. A) gamification B) contest simulation C) shadow boxing D) event-based learning 7) The web is a medium. A) linear B) unilateral C) nonlinear D) tripartite 10) If you're a frequent user of social media, much of what you write will involve A) orientations. B) narratives. C) reference materials. D) status updates and announcements. 11) When a summary appears at the beginning of an article or webpage, A) it distributes how-to advice to visitors. B) it offers helpful tips and insightful commentary. C) it presents the document's key points. D) it includes updates and announcements. 13) A is the online equivalent of recorded radio or video broadcasts. A) podcast B) digital portfolio C) videogram D) virtual timeline 15) for electronic media include conversations, comments and critiques, orientations, summaries, and narratives. A) Shared systems B) Compositional modes C) Interactive approaches D) Transactional methodologies