HELP NEEDED ASAP PLEASE.

TOPIC - VERIZON HOME INTERNET

Instructions:

You will create three separate but related items:

Letter #1 A letter from a customer requesting an adjustment to a business for a product

Letter #2 An Adjustment letter from a business saying yes to the customer letter (also known as granting request for an adjustment - this uses the direct approach)

Letter #3 An Adjustment letter from a business saying no to the customer letter (also known as refusing the request for an adjustment - this uses the indirect approach)

Template for Letter \#1 A complaint letter from you (the consumer) to the company FROM: Your name Your email address Your phone number Today's date TO: First name Last name Customer Relations Department Company Name Fake Email address Dear First name: Paragraph \#1 document all relevant details about the product. Paragraph \#2 explain politely what is wrong Paragraph \#3 clearly state what should be done. Paragraph (one sentence) \#4 specify an acceptable timeframe. Thank you. Sincerely, Your first name and last name Template for Letter \#2 An Adjustment Letter saying "Yes" from the company to you the customer FROM: The name of the person at the company Customer Relations Department Company Name Fake Email address The date (within the 5 business days) TO: The customer name The customer email address The customer phone number Dear (customer first name), Paragraph \#1 Apologize and announce good news Paragraph \#2 Explain what happened and why the problem will not reoccur. Paragraph \#3 Express respect for the customer Paragraph \#4 (brief one sentence) Close with a friendly offer to help again. Sincerely, First name Last name Customer Relations Department Template for Letter \#3 An Adjustment Letter saying "No" from the company to you the customer FROM: The name of the person at the company Customer Relations Department Company Name Fake Email address The date (within the 5 business days) TO: The customer name The customer email address The customer phone number Dear (customer first name), Paragraph \#1 Buffer - thank and sympathize with the reader Paragraph \#2 Explain problem without directly blaming the reader; give a firm decision Paragraph \#3 Turn a "No" into a "Yes" for the customer Paragraph \#4 (two sentences) End politely without any reference to the problem. Sincerely, First name Last name Customer Relations Department