NEED HELP PLEASE IT'S DUE TONIGHT

2. Typical Request and Response Messages

The purpose of many business messages is to make a request or to reply to previously received communication. Familiarize yourself with the organization of these messages so you can communicate your purpose and achieve a positive outcome.

Read the scenario, and then answer the question.

The office manager asks you for advice on how to structure a request message with numerous questions.

1. What advice would you give?

A). Ask easy yes or no questions.

B). Place the most important question first or begin with a summary.

C). Put a question mark after a disguised command.

Read the following request message, and then answer the question.

To: Customer Support

From: Helen Martin

Subject: Warranty Information for Netbook Computer

Dear Customer Service,

I need this information by noon tomorrow at the latest. My team has an important presentation to give, and my netbook crashed while we were working on the presentation. I cant find the warranty information anywhere. So I have a few questions.

Where is my warranty information? How long does it normally take to repair these machines? Do I have to mail the netbook to you, or can I bring it to your local repair shop?

Will you please answer these questions in a timely manner? Thank you in advance for your help.

Regards,

Helen Martin

2. What is the best revision for the opening of this message?

A). My team has an important presentation to give, and my netbook crashed while we were working on the presentation. I have to get it repaired soon.

B). I need my questions answered quickly. My netbook crashed, and I cant find the warranty information anywhere.

C). My netbook computer crashed, and I have a few questions regarding repair and warranty information.

In addition to making requests, you will have to respond to requests in the business world.

Complete the following sentence with the dropdown menu.

3. Direct response messages should

A). announce good news in the closing

B). stay away from promoting a product

C). avoid wordy, drawn-out opening

Read the scenario, and then answer the question.

You manage the social media presence of a company that manufactures travel apparel and gear. A customer posts an angry comment about a suitcase that failed to function properly after its first use. This is not the first complaint the product has received.

4. How should you respond to the customer?

A). Let the comment stand. No response is necessary.

B). Document and delete the comment. You dont want news of the flawed product to spread.

C). Acknowledge the problem, and let the customer know that the company is working to rectify the situation.