help please fast

Business professiona is need to cominunicate bad news to cuslomers, employees, and other groups in a numbor of situations. When doing so, it is stir key fo keep the reader's needs in mind, just as in positive and neutral messages. But the needs of your reader are very different in these situations. Your job is to analyze theso needs and construct an indirect negative businoss lottor that responds to your reader's concerns and needs Prompt: You are the owner and proprielor of The Love Shack, a full-sorvice wodding planning service located in Bettendor, IA. You market wodding packagos that include faoilites selup, decoration, pholography. hors doeuvres roception, and DJ sorvices. Your most popular package is "Your Big Day," which includes all of the latier services. accommodates 100 guests, and costs $25,000. The package is payablo in two instalments: $5000 is due upon reserving the package, 510,000 is due one weok priar to the cotemony, and the remaining $10.000 is due two woeks aller the ovent. Aimee Jones booked the Your Big Day" package for her March 2018 wedding. While the wedding and reception appeared to go flawlesaly; your pholographer can only locate pictures from the reception on her digial camera's SD card. Photographs from the ceremony appear to be gone or compted, Jones is understandably distraupht that the official pictures from her cecemony are lost, and refuses to pay the remaining $10,000 due. Additionally, she is pursuing a refund of the $10,000 that she paid to resorve and partialy fund the wedding package. In her communications with your otlice, Jonos has boen irato, arguing that your business has ruined hor wodding diy Sho has intirnated that she wil be leaving negative feedback about your business on Theknot and Yelp, hwo of your major sources of publicity. You recognize that Jones is justified in her anger and want to protect the reputation of your business. But you also do not want to reimburie Jones for the entire cost of the wedding because one (albec important) element of your contract was missing. You hope to coane to a mutually agreeable solution to this disappointing situation. Objective: Construct an indirect negative business vettor that responds to Jones's concems and propeses a solutian. Grading Criteria: Your firial letter should do the following: - Use an "indirect negative" approoch to the problem. - Siructure its lanquago sonsitively - you do not want to respond to Jones' irale tone with angor. - Heghight the services that Jones did recekve rather than dweil on the failed coremony pictures. - Propese reasonable comgensation lo Jones (you can decide whether that includes menetary compensatian of nome other form of rainbursement). - Follow a clear organizational structure