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The problem$-$solving research divides problems into two types; well defined and ill defined. Except in the most routine situations, busines communication addresses ill$-$defined problems. This means that one must use analysis, judgment, and creativity when preparing an act of in order for it to have a strong chance of achieving its goals.

While it is tempting to launch into communicating as soon as one senses the need for communication, careful problem solving yields bett book's model of the business communication process thus incorporates important stages of the problem$-$solving process into its eight$-$sta communication process.

The business communication process takes place within several contexts. Successful business communicators consider all relevant cont constructing the optimum solution to a communication problem.

Instructions: Read the brief communication scenarios below and then match the scenario to the business communication process that it

Match each of the options above to the items below.

Jeff is the manager of a small conference center. The administrative assistant for a company that has held several events at the center has sent him a letter complaining of the service at their latest event. Before he responds. Jeff decides to speak