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This exercise will organize the steps in the control process and then identify behaviors that occur during each step. Although specific ways in which supervisors and managers control process and behavior in organizations may vary, the control process always follows the same sequence of steps. If the control system is working properly, the supervisor should be uncovering problems before customers and management discover them. This gives the supervisor the best opportunity to fix a problem in time to minimize damage. Step 2: Roll the cursor over the names. After considering the behavior described, drag the name to the appropriate column in the control-process chart. Notes that Janet regularly answers 10% more calls than any other customer service rep in the department. This exercise will organize the steps in the control process and then identify behaviors that occur duri Wthough specific ways in which supervisors and managers control process and behavior in organizats ontrol process always follows the same sequence of steps. If the control system is working properly. hould be uncovering problems before customers and management discover them. This gives the su pportunity to fix a problem in time to minimize damage. 2. Roll the cursor over the names. After considering the behavior described, drag the name to the propriate column in the control-process chart. Gives a $25 gift card to every worker who exceeds performance expectations by 10%. Shows the drivers who haven't rotated the tires on their trucks the additional wear on the tires and deducts the additional cost of new tires from their pay. Finds that three drivers only rotate the tires on their trucks sporadically. Is an experienced customer service rep. Now promoted to supervisor, he tells his customer service reps their goal is to answer 30 phone calls per hour. Roll the cursor over the names. After considering the behavior described, drag the name to the riate column in the control-process chart. Uses software to monitor the number of calls answered by each every customer service rep every hour. Checks the maintenance logs monthly for each vehicle in the delivery fleet. Insists that the tires in the delivery fleet be rotated every 5,000 miles