help to complete this exercise about a tatic decision for job as customer service representative.

Definition Key Term Uber Freight A platform that connects shippers with truckers much like the way Uber connects riders and drivers Carrier or Driver The person behind the wheel driving the truck from pickup to delivery Shipper A company that needs to move a product right from one facility to another Dispatcher One person that oversees many divers at once and often serves as the point of contact between Uber and a driver Load Board The tool we use to view al loads at Uber Freight Swing Shift Late shift work hours 1500-2345 Section 1: Critical Thinking Solving customers' problems - often with minimal or incomplete information - is at the core of this role Sometimes you won't have all of the information you need right away and you'll have to ask probing questions to investigate. Task: Explain the steps you would take to resolve the following tracking scenarios Describe the additional information you would need to fully investigate and resolve the issue. Use a blue color font to distinguish your work Prompts: A During the swing shit you called a driver for a location check and he tells you he ww no longer be heading to the delivery due to a family emergency. He will be taking the load back to his hometown, and Uber ww have to figure out how to deliver the load B During a conversation with a driver who has just woken up he only gives you the city he is currently stopped in and hangs up. How do you determine if he will be on time for his pickup or delivery? Section 2: Organization and Details it's important that Uber Freight Trackers are able to organize their day while providing notes that can point a detailed yet concise story for the next shift Task Review the daily activity below and determine how to have an efficient day Draft a detailed plan on how you stay on task and prioritize your day Use a blue color font to distinguish your work Prompts: A. During a tracker day, there will be several tasks at hand including updating loads, escalating issues, calling and texting for update, and setting next call back times. It is a constant flow of tasks that continues during the day. a. What are your tactics to ensure quality work when you there are deadlines throughout the day? Section 3: Time Management and Prioritization Once a load is booked, we are the pulse for the life of that load. Any issues need to be escalated immediately to the appropriate teams so a prompt solution can be devised. Task: Answer the questions provided after each Uber Freight support scenario. Use a blue color font to distinguish your work Prompts: A. One of the main responsibilities of a tracker is to keep their individual boards updated. The boards will consist of several hundred loads with loads being added during the day. Each load have a deadline for a touch > action > next check time until the load is delivered. a. What steps would you take to ensure you are completing task in a fast-paced environment? How do you manage your time and day without being overwhelmed