help with a question on the following case study please

Question 2: Evaluate how Rapid-Lube's traditional competitors perform the 10 decisions of operations management vs. how Rapid-Lube performs them.

CASE STUDY

Rapid-Lube A huge market exists for automobile tune-ups, oil changes, and person checking fluid levels under the hood, another assigned lubrication service for more than 250 million vehicles on U.S. interior vacuuming and window cleaning, and the third in the roads. Some of this demand is filled by full-service auto dealer- garage pit, removing the oil filter, draining the oil, checking ships, some by Walmart and Firestone, and some by other tire the differential and transmission, and lubricating as necessary service dealers. However, Rapid-Lube, Mobil-Lube, Jiffy-Lube Precise task assignments and good training are designed to move and others have also developed strategies to accommodate this the car into and out of the bay in 10 minutes. The business model opportunity is to charge no more, and hopefully less, than gas stations, auto- Rapid-Lube stations perform oil changes, lubrication, and motive repair chains, and auto dealers, while providing better interior cleaning in a spotless environment. The buildings are and faster service clean, usually painted white, and often surrounded by neatly trimmed landscaping. To facilitate fast service, cars can be Discussion Questions driven through three abreast. At Rapid-Lube, the customer is greeted by service representatives who are graduates of Rapid Lube U. The Rapid-Lube school is not unlike McDonald's Hamburger University near Chicago or Holiday Inn's training school in Memphis. The greeter takes the order, which typically includes fluid checks (oil, water, brake fluid, transmission fluid differential grease) and the necessary lubrication, as well as fil- 3. Is it likely that Rapid-Lube has increased productivity over i ter changes for air and oil. Service personnel in neat uniforms then move into action. The standard three-person team has one 1. What constitutes the mission of Rapid-Lube? 2. How does the Rapid-Lube operations strategy provide competitive advantage? (Hint: Evaluate how Rapid-Lube's traditional competitors perform the 10 decisions of operations management vs. how Rapid-Lube performs them.) more traditional competitors? Why? How would we measure productivity in this industry?