Helpppp please write a summary on the case and include sections of the chapter that apply to the topic such as total quality management(TQM), design quality, cost of quality (COQ), and Six Sigma.

DISNEY-AN OBSESSION WITH QUALITY AND INNOVATION Why do people continue to love y ou in focus on quality and innovation is unending The goal of offering consistently high quality experience for its customers has enabled the success of the company to prosper since it was founded by Walt Disney in 1923. Consider the Walt Disney World resort in Florida which encompasses over 40 square mes and consists of four theme parks, two water parks about three dozen hotels four golf courses, a wedding pavilion, and a shopping and entertainment complex Many of the properties are linked by the monorail, bus, and water taxi transpor tation network and customers can be quickly moved within the complex. The venues are intricately detailed to reward the customer with an experience that is different and familiar fantastic and ordi nary. The complex is a fresh and reward ing destination to children and parents like and has endured over generations More than 10.000 people keep the parks spotless and maintain an atmo sphere of happiness. Whether working in restaurant or Sweeping all the employ ees are cast members contributing to the Disney experience. The Disney brand is one of the most successful in the world selling merchandise movies music, and vacation destinations. It is possibly one of the most innovative from the latest cell phone or to the magic making moment i ng out pins and stick erstood as they roam the parts