HELPPPPPPPP

using the star method

I have a interview tomorrow and I wanna do it right (LEARNING TRAINER POSITION)

in the interview will go introduction, 4 questions: 2 questions per LP

TIER 3 INTERVIEW QUESTIONS

The interview questions included are used as the standard question list in the Tier 3 interview process.

Interviewers will select one question from each Leadership Principle/Competency Category during the interview process.

Leadership Principle/Competency: Ownership

1	When you have multiple deadlines and priorities, it can be difficult to assess which deliverable to complete. How do you prioritize?
2	Tell me about a time when you felt that you acted as a leader or an owner of a project. What was the situation?
3	What do you feel has been your greatest contribution in your current/previous role?
4	How do you know you are successful in a job?
5	Describe a situation when you demonstrated initiative and took action without being told to do so. What was the situation? What was the outcome?

Leadership Principle/Competency: Bias for Action/Delivering Results

1	Tell me about a time when you have worked against a tight deadline when you didn't have the time to consider all options before making a decision? What was the result of your actions?
2	Some individuals have a strong sense of urgency about getting work done- others are more laid back in their approach to work. Give me an example when you were either more laid back or more urgent
3	What do you do to remain motivated in a typical work environment?
4	Many situations at work will require fast thinking and speed in making decisions. Give me an example of a situation in which you had to analyze facts quickly, define key issues, and respond immediately or develop a plan that produced good results.

Leadership Principle/Competency: Customer Obsession

1	How do you ensure that managers and other associates are kept informed of issues/concerns/satisfaction in a timely manner? Give me a recent example.
2	Tell me about the last time you went beyond the requirements of your job to accomplish a goal or reach an objective. What was the situation?
3	Describe a time when you were very effective in anticipating a customer need and successfully responding to it.
4	What have you done to better understand the needs of your customers? Can you provide a specific example?
5	Tell me about a time when you had to balance the needs of one department versus another. How did you come to a decision?
6	If you are inspecting a book for quality before sending it to the customer, what is the minimum defect the book would have to have before you would not allow the book to be shipped to the customer?

Leadership Principle/Competency: Integrity/Honesty

1	Give me an example of a time when you were faced with a tough ethical decision (choice between right or wrong) either in your current or previous position or in your personal life. What was the situation, and what did you do?
2	If you saw someone steal a DVD (or book) from Amazon, what would you do? Please explain your thoughts.

Leadership Principle/Competency: Feeling Fortunate

1	Describe a time at work where a decision was made that may have had a small negative impact on your work but was in the best interest of the team. How did you feel and what steps did you take to address this situation?